Warranty Validation Agent
See the issue, confirm the warranty, and route it to the right technician
Real-time visual diagnosis, instant warranty and SLA validation, and a full session summary handed to the right technician. Built for insurance and warranty-backed service programs.
What you can achieve
90%
Faster coverage decisions
35%
Fewer claim disputes
30%
Higher correct-technician-first-time
100%
Sessions with a full summary
Indicative figures — actual results vary by company and product.
Instant coverage decisions
Warranty and SLA terms are checked against the real-time diagnosis, not a manual lookup.
No manual warranty lookups
The coverage decision happens inside the same session as the diagnosis.
Full summary follows the case
The technician who picks up the case gets the entire session, not a one-line ticket.
Built for insurance-driven service
Designed for the SLA and coverage rules that insurance and warranty programs run on.
Reduce claim disputes
Coverage decisions are backed by a documented, real-time diagnosis — not a judgment call after the fact.
Consistent SLA enforcement
Every customer's coverage is checked against the same rules, every time, regardless of who's handling the session.
From first contact to resolution
Diagnose
The customer starts a live session and the AI diagnoses the issue visually and conversationally.
Validate coverage
The diagnosis is checked against the customer's warranty or SLA terms, instantly.
Route & summarize
The case transfers to the right technician type with a full session summary attached.
Product walkthrough
From your documents to a decision in your systems
Bring what you already have. Vistral turns it into an expert on your product, makes the call, and writes the result into your systems.
Drop in what you already have
No data project, no clean-up. Send it in whatever shape it is in today.
- Manuals & spec sheets
- Troubleshooting guides
- Previous tickets
- Videos & photos
- Policy coverage & exclusions
- Warranty terms & SLAs
Highlighted: also needed for this agent
A custom brain becomes the expert
It all becomes one custom brain — the expert in your warranty terms, SLA rules, and coverage edge cases.
- Knows the machine, not just the manual
- Asks the right question at each step
- Sharpens with every session
Rule on coverage and route to the right technician
Vistral matches the diagnosis to the policy and makes the coverage call inside the session.
- Coverage decision made against the real policy
- Full session summary attached, not a ticket number
- Routed to the right technician type, first time
Lands natively in your systems
Written where your team already works. Nothing to re-key.
- Warranty / SLA rules engine
- Insurance claims systems
- CRM
- FSM / technician dispatch
You're probably wondering...
Fair questions — here's what we tell every team we talk to.
VistralSee it in action
Bring a real device and 30 minutes — we'll show you exactly how it handles it.