Diagnosis & Quotes Agent
From diagnosis to quote in one AI session
Vistral identifies the issue and recommends the right next action: part, accessory, upgrade, replacement, or service visit.
What you can achieve
70%
Faster issue-to-quote cycle
35%
Better diagnosis before dispatch
20%
Higher quote acceptance
100%
Consistent pricing logic
Indicative figures — actual results vary by company and product.
Faster issue-to-quote cycle
A quote is ready the moment diagnosis finishes, not after a back-office review.
No back office needed
The AI applies your pricing and eligibility rules directly, without a manual handoff.
Consistent pricing
Every quote follows the same rules, regardless of which rep or channel handled the session.
Higher close rate
Customers decide while the issue is fresh and the fix is already explained.
Reduce revenue leakage
Every eligible upsell or replacement opportunity is captured automatically, not left to memory.
Improve technician efficiency
Parts are identified and reserved before the technician is even dispatched.
Product walkthrough
See how Vistral diagnoses the issue and generates the right quote in one AI session.
The machine is not heating. Let's take a closer look.
Customer
Maria S.
Product
Vistral Coffee Pro
Serial Number
VC-78291
Coverage Status
In Warranty
Coverage Ends
Jun 12, 2026
Based on the diagnosis, we recommend the following:
Heating Element Replacement
Covered
Labor
Covered
Priority Dispatch
Quote Approved
Maria approved the quote
Heating Element
QTY 1
Diagnose
The AI diagnoses the issue live, grounded in your product knowledge.
Check SLA
Vistral checks the customer's SLA and coverage terms instantly.
Quote
A customized quote is generated for the issue, based on your pricing rules and what's covered.
Confirm & sync
The customer approves in-session, and the quote and diagnosis sync straight to CRM/FSM.
Quote summary
Vistral Coffee Pro
Serial: VC-78291
Issue: Not heating
Quote generated by Vistral AI
Accurate. Compliant. Consistent.
From your documents to a decision in your systems
Bring what you already have. Vistral turns it into an expert on your product, makes the call, and writes the result into your systems.
Drop in what you already have
No data project, no clean-up. Send it in whatever shape it is in today.
- Manuals & spec sheets
- Troubleshooting guides
- Previous tickets
- Videos & photos
- Product & repair price lists
- Parts catalog & availability
Highlighted: also needed for this agent
A custom brain becomes the expert
It all becomes one custom brain — the expert in your parts catalog, your pricing tiers, and what each fault costs to fix.
- Knows the machine, not just the manual
- Asks the right question at each step
- Sharpens with every session
Issue a diagnosis report with a priced quote
Vistral applies your pricing rules and puts a real number on the repair before the session ends.
- Diagnosis report with likely fault and confidence
- Priced quote for repair, part, or upgrade
- Customer decision captured in-session
Lands natively in your systems
Written where your team already works. Nothing to re-key.
- CRM
- Pricing & parts catalog
- FSM / dispatch
- Checkout & payments
You're probably wondering...
Fair questions — here's what we tell every team we talk to.
VistralSee it in action
Bring a real device and 30 minutes — we'll show you exactly how it handles it.