Return Validation Agent
Stop blind returns before they ship
Vistral validates the product, resolves setup issues, captures evidence, and routes every RMA decision before the unit enters reverse logistics.
What you can achieve
45%
Fewer invalid returns
30%
Fewer No-Fault-Found units
55%
Tier-1 issues resolved first
40%
Faster claim turnaround
Indicative figures — actual results vary by company and product.
Prevent avoidable returns
Resolve setup, installation, reset, and how-to-use issues before a return is approved.
Validate before approval
Check the product, serial number, warranty status, condition, and package contents before the RMA moves forward.
Reduce No-Fault-Found returns
Stop working products from being shipped back just because the customer could not install, use, or troubleshoot them.
Create cleaner RMA decisions
Move from vague reason codes to evidence-based decisions: refund, replace, repair, scrap, or No Fault Found.
Give repair centers real diagnosis
Send the repair center the issue, evidence, attempted steps, and suggested parts before the unit arrives.
Approve scrap without shipping
When a product is not worth returning, validate destruction evidence remotely and release the replacement without unnecessary logistics.
How it works from the customer side
From first contact to resolution
Product walkthrough
Show how Vistral turns a return request into a validated decision in one guided session.
Check for actual issue
AI analyzes the issue and confirms whether there's a real problem.
Validate return reason
AI validates the reason using photos and checks the serial number is within the return window.
Verify all parts included
AI confirms that all required parts and accessories are in the box.
Approve RMA
Once everything is validated, AI approves the return and issues an RMA.
Alternative: Scrap & Replace
In some cases, approve a home scrap and ship a replacement.
No issue detected
Product appears to be working as expected.
Return Reason: Not Working
Serial Number Check
SN: 12345ABCDEF890
Within return period
Return window valid until May 24, 2025
Parts Checklist
Return Approved
RMA #RMA-398274
You will receive shipping instructions shortly.
Scrap & Replace Option
Would you prefer to scrap the item at home?
Scrap the item
We'll guide you through it.
Get a replacement
We'll ship a new one
From your documents to a decision in your systems
Bring what you already have. Vistral turns it into an expert on your product, makes the call, and writes the result into your systems.
Drop in what you already have
No data project, no clean-up. Send it in whatever shape it is in today.
- Manuals & spec sheets
- Troubleshooting guides
- Previous tickets
- Videos & photos
- Return & refund policy
- Warranty terms
Highlighted: also needed for this agent
A custom brain becomes the expert
It all becomes one custom brain — the expert in your return policies, warranty windows, and the evidence each outcome needs.
- Knows the machine, not just the manual
- Asks the right question at each step
- Sharpens with every session
Approve the return and fill the RMA form
Vistral decides whether the return is justified and writes the RMA record itself.
- Outcome classified, from resolved to scrap
- RMA form completed, evidence attached
- Routed to the right owner automatically
Lands natively in your systems
Written where your team already works. Nothing to re-key.
- RMA / returns management
- Warranty platform
- CRM & ERP
- Reverse logistics
You're probably wondering...
Fair questions — here's what we tell every team we talk to.
VistralSee it in action
Bring a real product and 30 minutes — we'll show you how it works.