Remote Resolution Agent
Your customers show the product, Vistral guides the next step
Scan a QR code or tap a link for a live, no-app camera session. Vistral sees the device, diagnoses the issue, and guides the fix — escalating only real faults.
What you can achieve
40%
Fewer unnecessary dispatches
60%
Faster time to resolution
50%
Lower call-center workload
25%
Higher customer satisfaction
Indicative figures — actual results vary by company and product.
Reduce call-center workload
Vistral handles repetitive setup, reset, error-code, and how-to-use issues 24/7 — before they reach your support team.
Improve first-contact resolution
Customers get guided diagnosis and step-by-step fixes in the first session, reducing callbacks, follow-ups, and repeated support interactions.
Reduce technician visits
Remote visual troubleshooting resolves avoidable issues before they become unnecessary truck rolls or dispatches.
Improve pre-dispatch diagnosis
When a technician is needed, Vistral sends the product context, symptoms, photos, attempted steps, likely cause, and a suggested spare parts list before dispatch.
Improve first-time fix
Technicians arrive with better diagnosis, the right context, and suggested parts — increasing the chance of solving the issue on the first visit.
Improve customer experience
Customers get immediate visual support instead of waiting on hold, searching manuals, or scheduling a visit for a simple issue.
From first contact to resolution
See
The AI sees the device through the phone camera before any replacement, dispatch, or RMA is approved.
Guide
Step-by-step visual troubleshooting with live AR overlays — setup, flow, settings, cleaning, and general maintenance — grounded in your own documentation.
Escalate & learn
Real faults get a structured report: summary, photos, likely failed part, warranty indication, and service recommendation. Every session makes the brain sharper.
Route the decision
Every case is routed to the right next step — call center, technician dispatch, return, or scrap — with the full session context attached, every time.
Product walkthrough
From your documents to a decision in your systems
Bring what you already have. Vistral turns it into an expert on your product, makes the call, and writes the result into your systems.
Drop in what you already have
No data project, no clean-up. Send it in whatever shape it is in today.
- Manuals & spec sheets
- Troubleshooting guides
- Previous tickets
- Videos & photos
A custom brain becomes the expert
It all becomes one custom brain — the expert in every failure mode, error code, and guided fix for your machine.
- Knows the machine, not just the manual
- Asks the right question at each step
- Sharpens with every session
Dispatch a technician, or hand off to a human
When a session can't end in a fix, Vistral decides what happens next.
- Technician scheduled, diagnosis attached
- Live handoff to a human, same session
- Spare parts suggested before the van loads
Lands natively in your systems
Written where your team already works. Nothing to re-key.
- CRM
- FSM / dispatch
- Scheduling & calendars
- Ticketing
You're probably wondering...
Fair questions — here's what we tell every team we talk to.
VistralSee it in action
Bring a real device and 30 minutes — we'll show you exactly how it handles it.